By Al Gresch
Parts 1 and 2 of this series discussed 6 other best practices for using data and process to create value and recognition for your HTM department.
Learn how to upload contacts to asset records and manage interactive surveys to help improve company performance.
By Al Gresch
Parts 1 and 2 of this series discussed 6 other best practices for using data and process to create value and recognition for your HTM department.
How to Make Healthcare Technology Management a Strategic Asset – Part 1
How to Make Healthcare Technology Management a Strategic Asset – Part 2
Deploy and document an automated contract management system to centralize and rationalize service contracts, proactively flag equipment under service contracts, alert managers to pending contract expiration, and automate the documentation and performance of vendors against their SLAs.
Deploy and document an automated, closed-loop system for assigning, distributing and completing EOC surveys, including any corrective, follow-up tasks that must be performed, with the objective of improving compliance, simplifying reporting, and reducing the time required to manage and fulfill EOC rounding requirements.
Deploy and document interfaces between systems and equipment to extend automation and deliver higher levels of service and improve productivity.
Define key performance indicators (KPIs) and build real-time dashboards and reports for all stakeholders to create a culture of accountability by improving visibility and communication across the organization; meet with stakeholders quarterly to review progress and identify areas for improvement.
In healthcare technology management, you are asked to support important decisions about resources, budget, and equipment.
Fundamentally, your HTM program must provide a basic level of technology services and comply with applicable standards and regulations. More established HTM programs must move beyond the basics to provide additional services with a focus on cost-effectiveness. Advanced HTM programs must demonstrate the full range of potential for HTM contributions to patient care. While few programs can achieve this level of performance across the board, you still can find opportunities for continuous improvement, even at this level, according to AAMI's 2nd Edition of the HTM Levels Guide.
Read How to Make Healthcare Technology Management a Strategic Asset – Part 1
Read How to Make Healthcare Technology Management a Strategic Asset – Part 2
Approved for 1 CEU by ACI