Maine Medical Center

Case Study

Maine Medical Center

Improving Regulatory Compliance with Streamlined Maintenance Management

$260M+

ANNUAL COMMUNITY BENEFITS PROVIDED

$82M

ANNUAL PROFESSIONAL HEALTH EDUCATION SPEND

8,000+

EMPLOYEES

600+

LICENSED BEDS

THE COMPANY

Maine Medical Center is a nonprofit community hospital serving the people of Maine and northern New England. As Maine’s largest medical center and the flagship hospital of the MaineHealth healthcare system, it provides nearly 23 percent of all the charity care delivered in the state. The hospital’s size, complexity, and importance to the entire region mean that keeping on top of critical maintenance issues is not just part of daily work, but core to the organization’s mission of research, education, and community care.

THE CHALLENGE

Prior to implementing Maintenance Connection, the hospital’s system for managing its hundreds of assets was largely paper-based and less than ideal. Since these assets are directly responsible for keeping patients healthy, it was essential to move to a digital system for more effective maintenance management and reporting.

  • Cumbersome paper-based system for managing maintenance operations
  • Unable to track work order status and asset health in one central place
  • Difficulty providing actionable maintenance reports to key stakeholders

THE SOLUTION

Maine Medical Center implemented Maintenance Connection for digital work order and asset management throughout the hospital. Asset history tracking helps the organization to quickly diagnosis issues by identifying when an asset needs to be replaced or fails repeatedly. And detailed reporting on smoke detectors, elevators, and other equipment helps ensure required government inspections are done on time to maintain compliance.

  • Streamlined, digital maintenance management across Clinical Engineering, Property Management, Safety, and other departments
  • Automated reporting on assets and labor resources
  • Access to data from desktop computers or on the floor via mobile devices

THE RESULTS

With the help of Maintenance Connection, Maine Medical Center has significantly streamlined maintenance processes, saving the organization time and money. Asset tracking, both through preventive maintenance or replacement, helps the organization systematically budget and plan to solve an issue. In addition, labor reports allow management to always know where staff members are with maintenance activities, increasing productivity and optimizing resources.


  • Minimized breakdowns with preventive maintenance schedules
  • Easier compliance with government regulations via comprehensive, automated reporting
  • Reduced staff interruptions through digital service request process
  • Improved mission-readiness aided by maximizing dollars spent on maintenance

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