Exception management for an effective mobile workforce.
"The plan" is really only the plan at the start of the day.
In mobile workforce management, there’s a lot of focus on the plan. But there are exceptions all the time.
When dispatchers don’t handle exceptions properly, all the benefits gained by starting with a good plan are lost.
If dispatchers can’t make decisions effectively, then you can’t expect your field technicians to be effective. This is the heart of managing your mobile workforce.