Staples logoWith annual revenue of more than $24 billion and more than 1,800 locations worldwide, Staples is the number one supply superstore in the US, and this success is both the cause and result of their rapid growth. Their previous lease management solution was unable to meet the challenges of this growth. This was in part due to a missing linkage to their accounting system, so employees were required to manually calculate percentage rent and enter lease payments, reducing accuracy and ability to verify information. By implementing Accruent and integrating it to their accounting system, Staples was able to improve accuracy and decrease rent processing time by 67%. Accruent’s functionality in automated percent rent calculations reduced tenant-to-landlord calculation and reporting processing time by 33%. Additional fields and viewing options available only within Accruent significantly simplified reporting of critical information.

GNC LogoGNC is the leading nutritional supplements retailer with annual sales of more than $1.8 billion in 2011. As the company continued to add locations and expand to international markets, they wanted to gain control of their real estate – their second-highest cost after salaries. GNC needed a system to streamline their real estate management processes by integrating the lease management and accounting components and automating their auditing. They evaluated several solutions but selected Accruent because its scalability, flexibility and robust functionality could meet the challenges of large retailers. After implementation in 2002, GNC received 100% ROI right away and saved substantial amounts of money by dramatically improving rent payment accuracy. The Accruent solution gave GNC more control over lease data access and improved the integrity of that data. By streamlining processes, GNC improved efficiency and uncovered an opportunity to integrate the accounting department with the real estate management team, creating a smoother system.


With a diverse set of facilities comprising 2.5 million square feet of space to serve the growing population, Anoka County had outgrown its manual, home-grown facilities management solution. Each year, the county saw a rise in work requests as facilities grew older. In order to continue supporting the county’s growth and aging infrastructure, the county implemented FAMIS Maintenance Management to achieve its goals. Read More

Iowa State University LogoWhen severe rain storms caused a nearby creek to overflow in the summer of 2010, many structures on Iowa State University’s campus became flooded, and damages were estimated at $40-50 million. In order to maximize their claims with the Federal Emergency Management Agency (FEMA) and collect charges early, Iowa State tracked the entire disaster electronically using Accruent’s FAMIS solution – and was the first to use a paperless reporting system with FEMA. Using FAMIS Capital Projects, Iowa State used parent and child project relationships to monitor work order and maintenance projects. With FAMIS, Iowa State could consolidate data, eliminate duplicate data collection, and ensure data integrity, saving the team thousands of labor hours. Tracking these labor hours was also simplified, as Iowa State could easily provide proof of hours to FEMA. FAMIS was also particularly helpful in tracking equipment rental and collecting purchase orders efficiently. The FAMIS electronic tracking system allowed Iowa State to generate and present all relevant reports to FEMA in a snap.

University of Texas LogoThe facilities management team at the University of Texas at Austin is responsible for managing capital projects up to $2 million and 16 million gross square feet at the university’s main campus and satellite research campus. Previously, they used a homegrown system to accumulate costs for work and charge them to appropriate departments but had no work management system to hold people accountable for the amount of time they charged for a job. Their system of record for work management was based on spreadsheets and paper forms, which made accurate, detailed reporting nearly impossible and caused the facilities department to frequently go over-budget. Furthermore, UT lacked a system that could link work equipment to space. They looked at a range of packages but decided that Accruent’s FAMIS solution was the system that provided the best fit if they wanted to implement a comprehensive suite of integrated products for all key facility maintenance areas: capital projects, maintenance management and space management. Now that they manage all information on one platform, they achieve substantial time savings with one source for generating information needed to plan and manage maintenance activities. The FAMIS system also provides greater visibility for projects and workloads to help them improve campus-wide accountability and control labor and materials costs. The integrated system allows UT to develop automated workflows and establish clearly defined processes.


Goodman Networks LogoAs a telecommunications service provider, Goodman Networks helps network operators and equipment manufacturers engineer, deploy, integrate and maintain complex, converging wireless networks. From 2007 to 2011, Goodman saw its business grow by over 700%. This growth meant that Goodman’s Project Management office needed to re-evaluate many processes and systems to support larger programs and many more projects they were performing for their customers. As they evaluated systems, Accruent’s Siterra became the clear choice. One primary value to Goodman was Siterra true end-to-end enterprise program and project management architecture. This architecture offered a single source for schedule, risk and document management processes and custom workflows. Even more compelling was Siterra’s reputation as the premier tool and trusted leader in the Telecom industry. Goodman has received significant ROI from automating their project management processes and eliminating custom deployment costs.


Hamilton Partners is a privately owned real estate development and investment firm, that develops, leases and manages commercial projects throughout Metropolitan Chicago. Use of a single corporate-wide technology platform has enabled Hamilton Partners to standardize processes, develop integrated systems, provide mobile response, and capture data for financial and organizational reporting. The standardization and comprehensive functionality set provides substantial value for Hamilton Partners as an organization as well as for its customers.

Guardian Service Industries Inc. provides janitorial and facility services to its customers throughout the nation. Accruent and our 360Facility solution have partnered with Guardian Service Industries Inc. to become the standard maintenance technology and customer interaction component of their overall service delivery platform. The 360Facility technology platform has enabled Guardian Service Industries Inc. to standardize processes, provide customer self service, provide mobile response, and capture data for financial and organizational reporting. The standardization and comprehensive functionality set provides substantial value for Guardian Service Industries Inc. as an organization as well as for its customers.