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Published: Feb 28 2019

Accruent’s IWMS Solution for Retail

Manage projects, leases, capital plans, ongoing operations and engineering documents.

Siloed software solutions not only cost businesses money, but can cause large headaches for organizations in a high growth market.

Within the retail lifecycle of high growth organizations, departments are often siloed between capital planning, facilities management, real estate and engineering. This often results in dual-entry between solutions, wasted staff time and a lack of visibility needed to make the data-driven decisions that ultimately increases growth and provide a better customer experience.

Accruent has worked with our customers to expand functionality and further develop strategic integrations by establishing an integrated workplace management system (IWMS). Accruent's IWMS platform allows organizations to break down silos, share information between departments and drive data-based decisions to increase cost savings and ultimately help better serve their customers.

Real estate and facilities management.

Real estate and facilities management teams often struggle to communicate about lease obligations, causing delays and routing errors that can impact customers in their stores. Retailers may also be wasting time and money on work orders that their landlords should be handling. This lack of visibility can cost retailers tens of thousands of dollars in additional maintenance costs per year and cause delays when fixing critical equipment like HVAC, lighting or roofing.

By integrating our computerized maintenance management system (CMMS) and lease administration and accounting solutions, IWMS solutions can enable retailers to view work orders, know where they need to be routed, and dispatch quickly to get the problem fixed.

Facilities management and capital planning.

Capital planning departments typically work separately from facilities management teams. This separation can lead capital planning groups to make the wrong assumptions about the facilities data and include unneeded processes within their capital plan. Mistakes like these hurt retailers that are trying to balance multiple objectives, from improving customer experience by renovating stores, to making key repairs to various sites in both the short term and the long term.

By integrating our CMMS platform and capital planning platform, retailers can leverage existing data and technology to develop capital plans and programs that drive meaningful change.

Engineering documentation and facilities management.

When engineering documentation is not properly updated across an organization, things can go catastrophically wrong. If water pipes, outlets or wires are moved, or if walls are taken down, documentation must be updated accordingly. Otherwise, workers can get hurt, or routine work orders can get delayed. Important work orders or promised store openings may also be delayed significantly due to improper documentation.

These delays can be avoided by integrating CMMS and engineering documentation management solutions within Accruent's IWMS platform to reduce documentation confusion and ensure our customers can open stores on-time and keep them running optimally.

Asset Data and Facilities Management

Having a CMMS in place allows maintenance and management teams to perform reactive maintenance, planned preventive maintenance and compliance planned preventive maintenance. However, there is still room for improvement. By only performing planned and reactive maintenance, facilities teams can miss out on savings gained from catching equipment prior to failure.

To combat this, we have directly connected our remote monitoring (IoT) solution to our CMMS solution. This way, when a piece of equipment starts to fail, a work order can be generated to fix the asset before catastrophic asset failure occurs. By fixing the asset before the failure occurs, businesses can save on emergency work order costs, prevent product loss and keep their employees focused on customers rather than on maintenance emergencies.

One Solution to Solve IWMS Retail Challenges

Accruent's IWMS software suite allows customers to break down internal silos, increase visibility between departments, eliminate dual-entry and better serve their own customers. From the moment a piece of equipment begins to fail, a capital plan is created, or a contractor initiates lease terms, our solutions will have the data your team needs to move quickly and better serve your customers.

For more information on how Accruent’s IWMS solutions can help your business, contact one of our experts.

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