4. Managing Construction Projects
While facilities management teams may not directly handle or lead construction projects, they are heavily involved throughout the construction process and responsible for ensuring that projects stay on time and budget.
Healthcare facilities professionals are also tasked with managing capital plans for future facility investment and ongoing upkeep of facilities and assets.
5. Maintaining Security
Within the healthcare industry at large, security continues to be a high priority. For facilities managers, this can include managing:
- Access – Who gets in and out of a healthcare building.
- Surveillance – Real-time, visual documentation, as well as heat and foot traffic maps.
- Equipment Safety – Maintaining data privacy and integrity, including patient data and electronic medical records.
As the healthcare industry increases its reliance on technology and moves into the cloud, the need for increased cybersecurity skyrockets. With the Internet of Things (IoT) becoming commonplace within hospitals, facilities management teams are working alongside IT to create cybersecurity plans that will ensure patient care data is protected from hackers who may exploit equipment with older operating software as a pathway into the organization’s networks to steal sensitive patient information and research data, or to disable systems that may compromise the safety of facilities and equipment.
According to Becker’s Hospital Review, these are a significant risk for the industry, with the volume and intensity of cyberattacks on hospitals and health systems having increased during the second half of 2020 and experts believing there are more to come.
In fact, on Nov. 16, 2020, the federal government issued a cybersecurity warning to healthcare providers about "credible, ongoing and persistent" threats.
It is critical that anyone working in healthcare facilities management stay informed and aware of these types of attacks, and work closely with their IT teams to secure and monitor their devices for potentially exploitable flaws.
6. Preventive Maintenance
Hospital maintenance is a complex task for any team, especially if current methods are based on a reactive maintenance policy.
By implementing preventive maintenance programs, HFM team are able to handle routine maintenance before issues occur, reducing the number of requests they receive and extending the life of their assets, ensuring equipment is working at maximum performance. It can also lead to:
- Reduced equipment downtime
- Improved safety for staff and patients
- Increased labor efficiency by maintenance workers
- Extended equipment life
- Lower maintenance and purchasing costs
Additionally, healthcare organizations have been given authority by the Centers for Medicare & Medicaid Services (CMS) to implement defensible alternative equipment maintenance (AEM) programs, which allows a healthcare facility to adjust its maintenance, inspection and testing frequency for facility and medical equipment from what is recommended by the manufacturer based on a risk-based assessment by qualified personnel. By adopting AEM programs, providers can save significant resources without sacrificing patient safety and care throughout.