Credit Union Uses 360Facility to Optimize Operations

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Credit Union Uses 360Facility to Optimize Operations

Mission Federal Credit Union

By Lora Mays, Product Marketing Manager

At Accruent, we measure our success based on our customers’ success. Recently, we were able to catch up with a long-time 360Facility customer, Mission Federal Credit Union, about how the solution has helped them transform their operations.

Mission Federal Credit Union is a financial cooperative with nearly 30 locations throughout San Diego County. Before implementing 360Facility, our industry-leading cloud facility management system, the credit union was having difficulty standardizing its operating procedures across locations. By implementing 360Facility, Mission Federal significantly improved the efficiency of its operations.

“Because everyone in the organization has access to 360Facility, anyone can submit work orders – whether they see a light bulb out or a wet ceiling tile,” said Lisa Chappell, vice president of facilities management at Mission Federal Credit Union. “It allows the facilities team to take care of properties much faster.”

Through the use of 360Facility, for example, Mission Federal Credit Union has been able to reduce average response times to work orders by 63 percent! Check out the full case study to see how 360Facility has transformed their real estate and facilities team. 

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