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Field Service Management, Shaped to How You Work
Accruent Field gives asset-intensive organizations a single, intelligent platform to manage field technicians, dispatch work orders and deliver exceptional service from first call to final sign-off.
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The all-in-one field service management platform
Connect customers, coordinators, and technicians across every job, from first call to final sign
Intelligent Auto-Scheduling
Assign the right technician to the right job automatically, by skills, location and availability.
Live Technician Tracking
Give customers real-time visibility of their technician from dispatch to arrival.
Digital Forms and Checklists
Capture geo and time stamped evidence and attach it to close-out packages automatically.
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Reporting and Analytics
Track SLA compliance, first-time fix rate, and technician utilization in real time.
Crue AI Assistant
Put a generative assistant in the hands of dispatchers, technicians, and customers.
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Offline Field Access
Keep working without connectivity and sync automatically when it returns.
Frequently Asked Questions
What is a field service management system used for?
Field service management software helps organizations schedule, dispatch, and complete work in the field. It coordinates technicians, work orders, parts, and customer communications so service is delivered on time and resolved on the first visit.
How does Accruent Field improve first-time fix rates?
Accruent Field uses AI scheduling to match the right technician to each job by skills, location, and availability, then equips that technician with forms, documents, and remote expert assistance at the point of work to resolve the issue in a single visit.
Does Accruent Field work offline?
Yes. The mobile app for iOS and Android gives technicians full offline access. Work captured without connectivity syncs automatically once a connection returns, so nothing is lost in the field.
Does Accruent Field offer mobile field service management?
Yes, Accruent Field is a cloud-native, intelligent Field Service Management solution that connects customers, coordinators, and technicians in a single intelligent workflow, from first call to final sign-off. It delivers intelligent scheduling and dispatch, a mobile-first technician experience, no-code workflow configuration, real-time asset and work order data, IoT integration, and advanced analytics.
What is Crue?
Crue is Accruent’s AI platform. In Field the generative AI assistant works alongside dispatchers, technicians, and customers to answer questions, surface insights, and take action, helping teams resolve more on the first visit.
Can Accruent Field be configured to our workflows?
Yes. The low and no-code builders let business users and developers build and change mobile tasks, web workflows, and automation rules without lengthy development cycles.
Which industries is Accruent Field built for?
Accruent Field is purpose-built for asset-intensive industries where field service complexity is highest, including utilities, telecommunications, mining, oil and gas, infrastructure, and manufacturing.
Can customers book and track their own appointments?
Yes. A branded self-service portal lets customers book, reschedule, and track appointments, receive automated updates, follow their technician in real time, and provide digital sign-off.
How does Accruent Field fit with the rest of the Accruent platform?
Accruent Field connects natively to the broader Accruent platform, including Maintenance Connection for CMMS and RedEye for engineering document management, giving asset-intensive organizations one operational platform across maintenance, documentation, and field service.
Don’t see your question? Let us help you
Products Designed to Integrate Your World
Accruent software allows you to fully optimize the lifecycle of your assets and facilities, offering connected workflows, integrated experiences and data-backed insights.
