The Company
The University of Missouri is a public research institution located in Columbia, Missouri, serving more than 28,000 students and managing hundreds of event and academic spaces across campus.
The Challenge
Multiple departments managed event requests and space reservations with disconnected systems, manual spreadsheets and PDF conversions for invoicing, confirmations and billing. There was no centralized, real-time view of space availability, leading to back-and-forth communications with clients to determine open dates and times. This manual, time-intensive approach created operational friction, frustrated internal and external clients, and diverted staff from strategic work and relationship building.
“There was no way for a client to know when they were requesting space if it was even available.” — Kate Fleming, Director of Office Reservations and Events
The Solution
Rather than sourcing a new platform, the university evaluated existing licenses and internal experience and expanded the use of Accruent EMS, which another campus group had used for more than 12 years with strong results. EMS became the single system of record for central event space reservations and event data, giving clients real-time visibility and a streamlined request process while standardizing operations across teams.
- Consolidated event and reservation data into one system of record
- Enabled real-time visibility into space availability for clients
- Automated invoicing, billing and confirmations
The Results
EMS reduced manual workload, improved operational efficiency and shifted staff time from administrative tasks to client service and event coordination. Clients gained transparency into space availability and received consistent, accurate billing.
“In that one year alone, our revenue increased by 176%, just because I was putting my efforts where they mattered.” - Kate Fleming, Director of Office Reservations and Events
Looking to streamline event and space management across your institution?
Request a demo to learn more about how Accruent EMS helps higher education institutions centralize reservations, improve transparency and reduce administrative workload.
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