April 1, 2020

COVID-19 Update: Accruent is Here to Support You

Explore the critical information about the steps we have taken to ensure continuity of service for our customers during this global pandemic.

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As COVID-19 continues to affect all of our day-to-day lives, Accruent is focused on safeguarding the health and safety of our customers, employees, partners and communities. We are committed to ensuring that our customers can continue to use our software and services without fear of delay or downtime.

Here we have outlined critical information about the steps we have taken to ensure continuity of service for our customers.

System availability.

We deliver our software and systems through globally secure and distributed networks to ensure uptime and reliability.

You can always access our system availability in real-time here.

Support availability.

Our dedicated support teams are offering continued remote assistance via phone, email and our Accruent Customer Communities. Our teams will be available during our standard support hours unless otherwise stated in customer contracts.

You can view our support policy here for more information.

Accruent personnel availability.

Accruent team members are currently working from home with secure permissions to support customers. Our teams are fully equipped and operational and will continue to deliver the same level of outstanding service also observing recommended social distancing guidelines.

We will continue to monitor COVID-19 and follow guidance from public health officials, and hope that the continuity plans we have in place and have outlined above give you peace of mind when working with our teams and software.

As we weather this unprecedented global event together, we want to assure you that Accruent is here to support you. You are our top priority. And we will do everything we can to continue delivering exceptional service so that you can focus on keeping your employees and customers safe.

Should you have any questions, please contact your Accruent professional or our support organization. For all other inquiries, please contact us here.

About Accruent

Accruent ( is the world's leading provider of intelligent solutions for the built environment — spanning real estate, physical and digital assets, and the integrated technology systems that connect and control them. Accruent continues to set new expectations for how organizations can use data to transform the way they manage their facilities and assets. With major office locations in Austin, New Orleans, London, and Amsterdam, Accruent serves more than 10,000 customers in a wide range of industries in more than 150 countries around the world.