Accruent Maintenance Connection and Esri Integration
View your Esri asset layers on the map directly in Maintenance Connection where your team plans and executes their work order.
Resources
Browse our full library of resources all in one place, including webinars, whitepapers, podcast episodes, and more.
Self-Service & Support
Looking for self‑service training, best practices, helpful videos, product resources, or support? You’re in the right place.
Take the hassle out of work order management and unlock your maintenance team’s potential. Plan, create, assign, manage, store and analyze your work orders and all associated data in one centralized, easy-to-use software.
Spend more time getting work done and less time on paperwork. Our digital work order software automates manual processes so your team can work more efficiently and focus on their jobs – leading to more satisfied and engaged employees.
Stay on top of your maintenance team with configurable dashboards that provide everything you need in one view. Quickly monitor task status at any time with a searchable work order tracking system and gain insights into key metrics, like equipment usage or inventory costs, to pinpoint preventive maintenance needs.
Stop wasting time in the field; our mobile work order app allows you to record information, add images via iPads or other mobile devices, and close out work orders on location. To keep planned maintenance tasks on track, send instant, automated notifications about work orders via text or email.
See how robust reporting, analytics and work order features can help maximize transparency across your organization and help you to identify maintenance process inefficiencies and cost savings opportunities.
You deserve a work order management system that improves your operations. Maintenance Connection provides an easy-to-use, multi-device work order tracking system that eliminates silos and improves maintenance execution.
Easily create, view, update and execute work orders and request tracking in real time
Access all critical details of any service request — area, duration, order status, task type, parts availability and more
Prioritize work orders and receive status updates via email or text message
Your field service technicians can create, edit or complete work orders directly from their mobile devices
Users can also access photos, user manuals, inventory levels and other critical information in just a few clicks
Maintenance Connection’s inventory management feature helps your team purchase, organize and access your parts easily, efficiently and directly in one central location.
From one centralized and configurable dashboard view, you can:
Create purpose-built reports to understand key metrics — such as inventory costs, equipment usage or labor hours
Share findings needed to optimize your plans, asset purchases and preventative maintenance scheduling
Please wait. The calculator will load momentarily...
Please wait. The calculator will load momentarily...
"We have a lot of reports in the system that we use every day. Reports are emailed out automatically, and we are pulling out reports to show efficiency and productivity."
— Troy Lingebach
Assistant Director of Facilities Management
“ Having all maintenance operations digital is phenomenal. Everybody on the floor can put work orders in without having to call in, and it’s lightened the load a lot. One employee was getting well over 100 phone calls a day. Now, he’s getting a fifth of those a day.”
— Josh Hazelton
Regulatory and Compliance Manager at Maine Medical Center
“ We came up with a process that was completely paperless. Now, the technicians can go to their laptops and pick the parts they want to order or choose work orders to enter. The requests go to their manager for approval, and the warehouse receives notification of the work order or part request.”
— Aaron Green
Applications Administrator at City of Orlando
Meet rising expectations and overcome persistent pain points – like overdue preventive maintenance tasks, high equipment downtime or high inventory costs – with actionable insights.
Utilize a variety of configurable reports – including labor reports, work order reports and asset reports – to get a real-time, at-a-glance understanding of where inefficiencies may be happening, where your money is going, where there’s room for improvement and more. Maintenance managers can use that insight to meet targets and improve maintenance operations.
User-friendly tools like the Report Wizard and Reporter module allow your maintenance teams to easily create, modify and run reports – no specialized skill or consultant required. They can then be exported as PDFs or added to shared dashboards so your entire team can work toward the same goals.
Compare metrics across sites or over time, set benchmarks and view your reports on mobile, tablet or desktop devices for real-time, actionable transparency and visibility.
Streamline maintenance processes, reduce downtime, and extend asset life by scheduling regular maintenance, tracking repairs and managing parts inventory.
Simplify FDA and ISO regulatory compliance with electronic signatures, simple audit trails and streamlined procedure versioning.
Minimize downtime, improve safety and respond quickly to critical situations with our robust CMMS and EDMS solution for utilities.
Learn more about our software, get your questions answered and find out how it can complement your current technology and processes.
Please wait. The calculator will load momentarily...
Please wait. The calculator will load momentarily...
Accruent software allows you to fully optimize the lifecycle of your asset and facilities, offering connected workflows, integrated experiences and data-backed insights.
On-premise document management with collaborative workflows and tight access controls.
Smart energy management software helps users maximize resilience, lower costs and meet carbon neutral goals.
On-premise document management with collaborative workflows and tight access controls.
Smart energy management software helps users maximize resilience, lower costs and meet carbon neutral goals.
Maintenance Connection: Computerized Maintenance Management System Software (CMMS)
Work order software is a digital tool that helps businesses create, track and manage maintenance tasks efficiently. It automates the entire work order lifecycle, from request submission and approval to task assignment, completion and reporting. By using a centralized platform, organizations can reduce downtime, improve response times and ensure assets are properly maintained. Work order software is commonly used in facilities management, manufacturing, healthcare and property management, where maintenance efficiency directly impacts operations.
Accruent’s work order management system streamlines maintenance workflows, reduces operational costs and enhances asset reliability. With automated scheduling, real-time tracking and mobile accessibility, teams can efficiently manage work orders from any location, ensuring faster response times and minimal downtime. Additionally, custom reporting and analytics provide insights into resource allocation, maintenance trends and cost savings, helping businesses make data-driven decisions. Whether managing facilities, equipment, or service requests, Accruent’s solution improves productivity, compliance and operational efficiency.
The cost of work order management software depends on several factors, including the number of users, features, deployment method (cloud vs. on-premise) and integration capabilities. Basic plans for small businesses may start at a few hundred dollars per month, while enterprise solutions with advanced automation, analytics and integrations can range into thousands per month. Many vendors offer tiered pricing, custom quotes and free trials, allowing organizations to choose a solution that matches their operational needs and budget.
A workflow is a comprehensive process model, illustrating the sequence of activities to achieve a goal or complete a process, while a work order is a specific task or job assignment, detailing what needs to be done, who will do it, when and with what resources. Workflows provide a high-level view of processes, optimizing efficiency, while work orders focus on individual tasks within those processes, enabling tracking and execution. Workflows have a long-term perspective, adaptable over time, while work orders have a shorter lifecycle, typically used for managing short-term tasks, maintenance, or projects
Yes, Accruent’s work order software integrates seamlessly with various business, facility and asset management systems to improve workflow efficiency. It connects with Enterprise Asset Management (EAM), Computerized Maintenance Management Systems (CMMS), Enterprise Resource Planning (ERP) and Internet of Things (IoT) platforms, ensuring smooth data exchange and real-time updates. By integrating with existing tools like accounting software, procurement systems, and analytics dashboards, businesses can eliminate data silos, streamline maintenance processes and improve overall asset performance.
Don’t see your question? Let us help you
View your Esri asset layers on the map directly in Maintenance Connection where your team plans and executes their work order.
See how a cloud-based CMMS works, how it protects maintenance data and what mobile access changes for technicians in the field.
See how condition-based monitoring helps maintenance teams spot issues early, reduce downtime, prioritize work, and move toward predictive maintenance.
Easily review and assign work orders to your technicians and enable preventive and predictive maintenance programs
Avoid stockouts and excess inventory carrying costs with effective inventory management
Accruent software allows you to fully optimize the lifecycle of your assets and facilities, offering connected workflows, integrated experiences and data-backed insights.
Subscribe to stay up to date with our latest news, resources and best practices.
* To unsubscribe at any time, please use the “Unsubscribe” link included in the footer of our emails.