Work Order Software for Maintenance Efficiency

Pricing depends on user count, feature tier, deployment model and integration scope. Across the market, per-user subscriptions generally run from roughly $20 to $150 per user per month, and enterprise platforms are often priced by site or asset volume rather than by seat. Subscription costs are typically only part of the equation. Implementation, data migration and training can account for a substantial share of first-year expenses.

Maintenance Connection offers flexible plans, with no hidden costs or fees to meet the unique needs of businesses, from small operations to large enterprises. These plans scale effectively, streamline maintenance and provide mobile access options alongside advanced enterprise features. Plans start at $110 per user per month or $168 per user per month with mobile access included. Enterprises can contact us for custom pricing. Estimate your cost with our pricing calculator or see our pricing page for how licensing works.

Yes. Maintenance Connection is built for single or multi-site operations. You can apply consistent work order types, priorities and preventive maintenance schedules across every location, then compare metrics site by site or over time from one dashboard. Permissions can be scoped so site managers see their own facilities while enterprise leaders see the whole portfolio. For example, the City of Orlando manages more than 130,000 assets this way.

Yes. Maintenance Connection mobile app, MC Kinetic, works offline. Technicians can edit work orders, track time, create assets and log information with no internet connection. The app saves tasks locally and syncs automatically once connectivity returns. Cached workbenches and lists keep the data they need on the device. Technicians can also scan barcodes or QR codes on the plant floor to pull up schematics, manuals and asset history for a specific piece of equipment, as well as capture photos, track parts and collect digital signatures in the native iOS and Android app.

Yes. Maintenance Connection integrates enterprise resource planning (ERP), enterprise asset management (EAM), Internet of Things (IoT) and finance systems, providing a holistic view of work order, asset and cost data across systems. It also integrates with Esri, enabling you to see your Esri asset layers on the map inside Maintenance Connection, where your team plan and execute their work. This ensures every job starts with the location and context it needs, not a guess.

Results vary by starting point, but the pattern is consistent: lower costs, less downtime and more productive teams. Based on Accruent's manufacturing customers, Maintenance Connection delivers an estimated 8–20% in cost savings, along with a 30–40% reduction in unplanned downtime costs, a 25–30% boost in technician productivity, 10–30% in extended equipment life savings and up to a 20% reduction in inventory costs. Day-to-day work improves too. Maine Medical Center cut inbound maintenance calls by 80% after digitizing work order intake, with one employee going from over 100 calls a day to roughly a fifth of that. Cook Medical reduced reporting time by three to four hours by centralizing maintenance data. Towson University automated recurring reports that previously had to be pulled by hand.

Maintenance Connection is available as a cloud solution, with an on-premises version for organizations with strict data residency or regulatory requirements. The cloud solution eliminates on-premises capital expenditures and reduces IT overhead, since server maintenance, software updates and troubleshooting are handled for you. Maintenance Connection provides ISO 27001 certified security, advanced encryption, disaster recovery, secure access control and a clear audit trail, with access to asset data from any device. Organizations moving from on-premises to the cloud receive support from Accruent's migration experts, who transfer asset data and parameters securely, configure the platform to fit existing processes and provide hands-on training and ongoing support.

Yes. Maintenance Connection keeps a complete history of every work order, including, who did the work, when it was completed and what parts were used, which is what auditors typically require. The platform safeguards data with ISO 27001-certified security, advanced encryption, disaster recovery, secure access control and a clear audit trail. For regulated environments, it supports electronic signatures, audit trails and procedure versioning. Reports can be built and exported without specialist help, so audit preparation does not depend on a consultant.

Accruent’s Professional Services team delivers tailored, best-practice implementations by partnering closely with customer subject matter experts to understand each organization's unique goals and processes. Through a multidisciplinary team of project managers, solution architects, consultants, and engineers, Accruent provides end-to-end implementation support, including project management, business process review, data migration, solution configuration, testing, deployment and post-go-live support. Guided by a proven methodology covering planning, design, configuration, testing and deployment, the team helps ensure successful outcomes while keeping projects aligned, on schedule and focused on customer success.